We measure our success by our customers' satisfaction.
If there is one thing we are proud of it's our relentless drive to establish symbiotic relationships of mutual benefit with our clients. We work hard at understanding the needs of our clients and being flexible enough to meet these needs.
These are some of the reasons why a high percentage of our revenue is generated from repeat sales:
- We have over a decade of experience in international trading. We are therefore blessed with knowledge of African commodities, remote markets, logistic routes and an inexhaustible list of contacts.
- We regularly share local industry information and news with our customers to facilitate strategic planning and reduce risks to both parties.
- Our localized staff members are experienced and highly trained with specialized knowledge of charcoal, the charcoal market and Industry.
- We offer competitive pricing. As a long term focused company, we are continuously working on ways of improving our efficiency and cutting costs which can be passed on to our customers.
- We deliver consistent and high quality charcoal all year round. Our staff are particularly trained to hand pick hard and well burned charcoal.
- Our bagged charcoal is based on customers' needs and specification. We bag charcoal in different weights and different types of bags including poly-prop.
- We promote the use of environmentally methods of charcoal production through sustainable forestry practice.
- We accept most INCOTERMS payment and transportation methods.
